Doug Bedell — March 22, 2019, 2:17 pm

Leading In a Crisis – Security Requires Empathy


Here’s a post on a situation in which security was lacking, big time, and what a leader did when things went terribly awry. Something always to keep in mind: however bad things are, don’t make them worse.

In Homeland Security reports on the response of New Zealand’s prime minister, Jacinda Arden, to two shooting attacks, on March 17, in Wellington in which at least 50 people were killed and 36 injured.

“Throughout this ordeal, Ardern chose compassion over stoicism. She didn’t distance herself. She came in close, reaching out her arms to hold mosque members as they cried. She came to them dressed in the black clothing of mourners. She wore a headscarf. In her moment of strength she allowed everyone to see and feel her tenderness. She didn’t offer ‘thoughts and prayers’ as leaders often do. She gave love.”

Indeed, empathy is a key element in long-term security.

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